Yesterday I got an email from Mohammad Azzam, a very nice young man that I met during the MENAICT Forum earlier this month, he read my blog post on KFC, “KFC Jordan: Pure Filth Served Daily” and has e-mailed the post to the KFC head-quarters! As it turns out the Quality Manager of the region called him and apologized and requested a meeting with me to show us the “True KFC Experience”.

I called Mohammad up and arranged for a meeting, and we met at KFC Abdoun with Quality Assurance Manager Mr. Malek Hejazy, and Area Manager’s Mr. Adel Agha and Mr. Raed Soud from Americana Group. They apologized for their service (of course) and explained to me that they are working on improving their service through many Mystery Shopping campaigns through their variety of services (in-restaurant, delivery and drive thru). They offered me dinner to try their food but quite frankly I don’t think I’ll have KFC for quite a while in Jordan.

Ironically, I was telling their Q.A Manager that my last visit to Beirut included daily deliveries of KFC, his reaction was priceless, saying, Lebanon wasn’t better than Jordan, he’s half Lebanese and he can assure me it’s not the same in terms of quality, their worse. I still can’t stop laughing, Quality Assurance means that KFC Worldwide should have the same quality as it’s a franchise, not have a country or a region with better or worse quality than the other!

Anyhow for what it’s worth, it was a good, short meeting, they apologized for their service and promised massive improvements in their system, the QA Manager even asked me to notify him the next time I consider making an order, quite frankly, I told him I won’t. If I ever decide to order KFC, the order will not be made under my name, my family name, my address or my work place, I’ll probably order at a friend’s house, under their name, to see if their quality has improved, and if anything, I don’t think I’ll be interested in delivery, I want to drive up to a KFC Drive through and see a clean restaurant on the inside of the kitchen area, clean floors, hair nets and gloves, or else I’ll just cancel my order and reclaim my cash!

What do YOU Guys think about this?! Any thoughts!?

6 replies
  1. Chubby
    Chubby says:

    Clearly your blog is known by everyone in the country, Once you blog about a service or a place there owners contact you directly.

    It’s like helping improving the country’s Restaurants and services. Your doing awesome lara.

    And if they said they’ll improve i believe they will. I will wait for another post from you about them to see if they got better. Until then i won’t order from them.

    • Lara
      Lara says:

      Thanks Ali for your kind words. I’m flattered you think that my blog is known by everyone in the country, but I highly doubt it, seeing as I’ve only been blogging for two months almost going on three, however that was an amazing compliment, thank you 🙂

      As for KFC, I’ll give it another shot sometime, but it wont be for another few weeks, can’t risk getting sick or poisoned as my midterms are coming up and my work load is insane.

      Stay tuned though 🙂

  2. Qwaider قويدر
    Qwaider قويدر says:

    The quality seems to be a problem for KFC in general. I remember when I was in Amman how the busier locations had the absolutely worst quality food. Which is understandable, but not excusable.

    Here’s how I think about it. If your location is that hot and people are coming to it, invest more into expanding it, hire more people, add more shifts, implement more quality. In other words, make sure that your golden egg laying goose is well taken care of to continue to lay you more eggs!

    Anyway, fast food is not about quality, it’s about mediocrity. It’s about delivering barely edible food that people can barely stomach and make the largest amount of money while doing that.

    It doesn’t hurt on the side to serve that junk with a smile and a clean plate

  3. Michael J
    Michael J says:

    Hello, I discovered your blog in a new directory of blogs. I dont know how your blog came up. Your weblog looks good. Have a good day.

  4. Noah
    Noah says:

    Brilliant blog post, lots of helpful knowledge. I dont think I will be having KFC anymore not in Jordan or anywhere in the world! Yuck


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